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The Role of Digital Thinking

Here are some of our key findings:
  1. Digital commerce outpaces brick-and mortar. Already a significant retail driver, digital commerce is predicted to increase in importance by 68% for surveyed retailers between now and 2020. This trend has motivated many retailers to invest strategically in digital technologies.
  2. Digital leaders outperform digital laggards. There is a correlation between companies with strong revenue growth and digital leadership, and retailers with a higher percentage of online sales. Companies that have experienced early digital commerce success are also likely to express a more positive outlook on the value of digital technologies to the overall business.
  3. Retailers don’t know if they are winning the race. Many retailers find it difficult to evaluate their relative digital maturity and how they compare with competitors.
  4. Digital leaders think differently about the role and value of digital technologies, including the ability of these tools to enable competitive advantage in the form of revenue growth, and positively impact work and jobs. As a result, leaders are developing more aggressive technology plans and strategies than digital laggards.
  5. Digital technologies will transform jobs in positive ways. Digital leaders believe digital technologies will help them increase efficiency, manage people better, work faster, be more creative and innovative, make better decisions, boost freedom and flexibility, and even help them make more money by 2020.
  6. Digital leaders believe digital technologies will have a big impact on work by 2020. Far more so than laggards, digital leaders believe work will be significantly impacted by technologies such as business analytics and artificial intelligence. They are simultaneously concerned about data security and privacy, bots, new regulations on digital businesses and hyper-connectivity of people and things.
  7. Retailers with very strong revenue growth have different opinions than moderate growth retailers as to which skills will be needed by 2020. The biggest differences in opinions are in the areas of fabrication, verbal and written communications, and language and design skills.
  1. Measuring the Pace of Change in the Fourth Industrial Revolution
  2. How Digital Thinking Separates Retail Leaders from Laggards
  3. To Bot, or Not to Bot
  4. Oils, Bots, AI and Clogged Arteries
  5. Artificial Intelligence Out of Doors in the Kingdom of Robots
  6. How Digital Leaders are Different
  7. The Three Tsunamis of Digital Transformation - Be Prepared!
  8. Bots, AI and the Next 40 Months
  9. You Only Have 40 Months to Digitally Transform
  10. Digital Technologies and the Greater Good
  11. Video Report: 40 Months of Hyper-Digital Transformation
  12. Report: 40 Months of Hyper-Digital Transformation
  13. Virtual Moves to Real in with Sensors and Digital Transformation
  14. Technology Must Disappear in 2017
  15. Merging Humans with AI and Machine Learning Systems
  16. In Defense of the Human Experience in a Digital World
  17. Profits that Kill in the Age of Digital Transformation
  18. Competing in Future Time and Digital Transformation
  19. Digital Hope and Redemption in the Digital Age
  20. Digital Transformation and the Role of Faster
  21. Digital Transformation and the Law of Thermodynamics
  22. Jettison the Heavy Baggage and Digitally Transform
  23. Digital Transformation - The Dark Side
  24. Business is Not as Usual in Digital Transformation
  25. 15 Rules for Winning in Digital Transformation
  26. The End Goal of Digital Transformation
  27. Digital Transformation and the Ignorance Penalty
  28. Surviving the Three Ages of Digital Transformation
  29. The Advantages of an Advantage in Digital Transformation
  30. From Digital to Hyper-Transformation
  31. Believers, Non-Believers and Digital Transformation
  32. Forces Driving the Digital Transformation Era
  33. Digital Transformation Requires Agility and Energy Measurement
  34. A Doctrine for Digital Transformation is Required
  35. Digital Transformation and Its Role in Mobility and Competition
  36. Digital Transformation - A Revolution in Precision Through IoT, Analytics and Mobility
  37. Competing in Digital Transformation and Mobility
  38. Ambiguity and Digital Transformation
  39. Digital Transformation and Mobility - Macro-Forces and Timing
  40. Mobile and IoT Technologies are Inside the Curve of Human Time

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Kevin Benedict
Senior Analyst, Center for the Future of Work, Cognizant
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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

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Kevin Benedict is an opinionated futurist, Principal Analyst at the Center for Digital Intelligence™, C4DIGI.com, emerging technologies analyst, and digital transformation and business strategy consultant. In the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries, and is a keynote speaker at conferences worldwide. He spent nearly 5 years working as a Senior Analyst at Cognizant (CTSH), and 2 years serving in Cognizant's Center for the Future of Work where he wrote many reports, hundreds of articles, interviewed technology experts, and produced videos on the future of digital technologies and their impact on industries. He has written articles published in The Guardian, wrote the Forward to SAP Press' book titled "Mobilizing Your Enterprise with SAP", published over 3,000 articles and was featured as thought leader and digital strategist in the Department of Defense's IQT intelligence journal. Kevin lectures and leads workshops, teaches and consults with companies and government agencies around the world to help develop digital transformation and business strategies. Visit his website at C4DIGI.com.