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Digital Mailrooms Provide Efficiencies Outside of the Mailroom

Digital Mailroom Efficiencies

Documents that arrive in the mail and are opened, sorted and scanned can be set-up to automatically send an email to the sender and any associated parties notifying them of missing or incomplete data on the document.  This can be done within an automated workflow without any manual human intervention if set up right.

This automated notification of missing data can save the time of the person waiting for the data, the customer who sent what they thought was a completed document, and any customer service person that is called to answer questions about the delay.

The automated notice of missing data can ensure that the data is completed ASAP so the business process can continue without unnecessary delay or costs.

Let's think about the benefits of the automated process discussed above.  The customer service person, the customer, and the other folks involved in the transaction that could be potentially impacted by the missing data do not work in the mailroom.  However, the benefits of the digital mailroom reach far beyond it.

These benefits are not always calculated when determining the value or ROI of implementing a digital mailroom and document processing systems, but do offer real and tangible value.

More Stories By Kevin Benedict

Kevin Benedict is an opinionated futurist, Principal Analyst at the Center for Digital Intelligence™, C4DIGI.com, emerging technologies analyst, and digital transformation and business strategy consultant. In the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries, and is a keynote speaker at conferences worldwide. He spent nearly 5 years working as a Senior Analyst at Cognizant (CTSH), and 2 years serving in Cognizant's Center for the Future of Work where he wrote many reports, hundreds of articles, interviewed technology experts, and produced videos on the future of digital technologies and their impact on industries. He has written articles published in The Guardian, wrote the Forward to SAP Press' book titled "Mobilizing Your Enterprise with SAP", published over 3,000 articles and was featured as thought leader and digital strategist in the Department of Defense's IQT intelligence journal. Kevin lectures and leads workshops, teaches and consults with companies and government agencies around the world to help develop digital transformation and business strategies. Visit his website at C4DIGI.com.