The Digital Future

Kevin Benedict

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Digital Mailrooms Provide Efficiencies Outside of the Mailroom

Digital Mailroom Efficiencies

Documents that arrive in the mail and are opened, sorted and scanned can be set-up to automatically send an email to the sender and any associated parties notifying them of missing or incomplete data on the document.  This can be done within an automated workflow without any manual human intervention if set up right.

This automated notification of missing data can save the time of the person waiting for the data, the customer who sent what they thought was a completed document, and any customer service person that is called to answer questions about the delay.

The automated notice of missing data can ensure that the data is completed ASAP so the business process can continue without unnecessary delay or costs.

Let's think about the benefits of the automated process discussed above.  The customer service person, the customer, and the other folks involved in the transaction that could be potentially impacted by the missing data do not work in the mailroom.  However, the benefits of the digital mailroom reach far beyond it.

These benefits are not always calculated when determining the value or ROI of implementing a digital mailroom and document processing systems, but do offer real and tangible value.

More Stories By Kevin Benedict

Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services. He is a popular writer, speaker and futurist, and in the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries. He has over 32 years of experience working with strategic enterprise IT solutions and business processes, and he is also a veteran executive working with both solution and services companies. He has written dozens of technology and strategy reports, over a thousand articles, interviewed hundreds of technology experts, and produced videos on the future of digital technologies and their impact on industries.