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The Digital Future

Kevin Benedict

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Latest Blogs from Kevin Benedict
Ten bags!  That is what we carried back from Rwanda, a small mountainous country in east equatorial Africa last night.  Why? The short answer is we have friends in Boise, Idaho with family and friends in Rwanda.  We took 7 bags to Rwanda, but unexpectedly returned with 1...
The First Law of Thermodynamics states, "energy can be changed from one form to another, but it cannot be created or destroyed." In a business context that can be interpreted to mean if energy is being used to resist change, then it is not available for making change. Change is diffic...
Organizations today must transform themselves and jettison the heavy baggage that comes as a result of decades of institutionalized methodologies and paradigms, developed and codified in an analog era - an era operating at a far slower operational tempo. Enterprises must recognize that...
The First Law of Thermodynamics states, "energy can be changed from one form to another, but it cannot be created or destroyed.”  In a business context that can be interpreted to mean if energy is being used to resist change, then it is not available for making change.  Chang...
Digital transformation typically begins as low cost POCs (proof of concepts), that evolve into mission critical corporate initiatives as positive results, consumer demands and market trends converge. Digital transformation becomes mission critical when consumers vote with their money ...
Digital transformation is about replacing conjecture, an opinion or conclusion formed on the basis of incomplete information, with more complete information.  A more complete picture is achieved by networking systems and applications together, deploying sensors, connecti...
Go behind the scenes of the retail and fashion world with SAP and enterprise mobility expert, Kevin Benedict.  In this video Kevin Benedict interviews SAP's Tim Hood GVP, Retail Strategy & Technology.  Video Link: https://www.facebook.com/HANAbySAP/videos/11797509087...
Although we often write about and discuss digital transformation, we often fail to identify the end goal we are really trying to achieve.  We talk at great length about data, analytics, speed, information logistics systems and personalized user experiences, but none of these are t...
When digital laggards finally recognize the degree of market disruption caused by the rapid adoption of digital technologies, and desperately try to outrun the inescapable Darwinian effect of their slow response, they will be faced with not one, but three ages of digital transformation...
Last week I had the privilege to speak with many different digital transformation and mobility experts at SAP's large annual user conference SAPPHIRENOW 2016. I filmed several of these interviews, and this one, with SAP's VP of Platform Technologies, Ken Tsai, is especially insightful....
The words "digital transformation" appear everywhere today. I use them in discussions daily. They describe the era we live in - an era where the rules of business, strategies and the pace of business have changed. In this era the manner in which we operate our businesses, and interac...
Digital transformation is a revenue growth engine according to fifty futurists we surveyed.  Many companies are already experiencing significant benefits and gaining competitive advantages. The futurists predicted the top five impacts of digital transformation on businesses by the...
There is a perception gap between what digital transformation laggards, and digital transformation leaders believe is possible. I am working on a new research report and one of the clear findings is laggards expect far fewer revenue benefits as a result of digital transformation, and ...
In my 30-years in the high tech industry I have often heard the business maxim, "Develop a business strategy first, and then find the technology to support it." This well-worn business doctrine, I have come to believe in this age of digital transformation, is wrong and it is time to re...
I don't think we take competition serious enough. I don't think we fully understand how important digital transformation is, and the far-reaching economic implications of not competing effectively. In 2014 in a discussion about the struggling Finnish economy, Mr Stubb, the former pri...
Fog of WarSensors allow us to digitally monitor our physical world, and take real-time action on the data from afar.  Plant managers, in fact, can manage multiple manufacturing locations around the world in real-time via sensors and Internet connectivity.  Drone pilots in the...
The C suite must understand the battle they are fighting before they can develop and implement a winning digital transformation strategy.  The commercial battlefield is data, and the effectiveness and speed of competitors’ information logistics systems will make all the difference...
We will never have complete and perfect information, or a full understanding. We are bound to operate in an environment of ambiguity, meaning unclear, uncertain and difficult to comprehend. We have a decision to make. We can use ambiguity as an excuse for inaction, or we can accept a...
We humans have a finite speed at which we can think, analyze and make decisions. We can only focus on a small set of data before we are overwhelmed. When important decisions must be made, our brains need time, significant time, to weigh all the variables, pros and cons and possible o...
“What matters most is the tempo of change.” ~ John BoydFew businesses would argue that data collection and analytics are not important to their current and future success.  Data can provide situational awareness, enhanced customer service and more personalized experiences.  I...
In a world filled with millions of instances of hyper-stimulating digital content - thinking, learning and the development of intellectual assets suffer. In a recent article I authored titled It's Time to Make Technology Disappear(http://www.futureofwork.com/article/details/its-time-f...
We humans have a finite speed at which we can think, analyze and make decisions.  We can only focus on a small set of data before we are overwhelmed.  When important decisions must be made, our brains need time, significant time, to weigh all the variables, pros and cons and ...
In 2015, technology reached the tipping point for me, it moved from the efficient column, to the inefficient column, from a pro to a con, from a help to a hindrance. You can hear it in every complaint about how email messages are overwhelming our day, interfering with priorities, impac...
Most of today's technology was designed and developed for static, stationary environments. Even today, in a mobile world, mobile apps are most often developed based on assumed static endpoints. Why is that a problem? We are rarely static people. Let's consider two people in a veh...
I just completed a video that accompanies my latest research on mobile consumer behaviors, and the strategies retailers must implement.  If you design, develop or deploy customer facing apps, this content is relevant and important.**************************************************...
In a world filled with millions of instances of hyper-stimulating digital content - thinking, learning and the development of intellectual assets suffer.  In a recent article I authored titled, It’sTime to Make Technology Disappear, I shared that technology has increasingly ...
In 2015, technology reached the tipping point for me, it moved from the efficient column, to the inefficient column, from a pro to a con, from a help to a hindrance. You can hear it in every complaint about how email messages are overwhelming our day, interfering with priorities, impac...
Most of today’s technology was designed and developed for static, stationary environments.  Even today, in a mobile world, mobile apps are most often developed based on assumed static endpoints.  Why is that a problem?  We are rarely static people.Let’s consider two peop...
In 2015, a master strategy for mobile commerce emerged. Mobile apps need to be personalized, but that is not enough. Personalization without context, relevance, value to the customer and permission is just creepy and/or obnoxious. We recognized a new kind of partnership is required b...
Smartphones, laptops, PCs and in-store visits have made path-to-purchase journeys very complex and confusing for online retailers to recognize and support. Consumers can search and discover products and services using a smartphone on their way to work. In the evening they can pull ou...
In 2015, a master strategy for mobile commerce emerged.  Mobile apps need to be personalized, but that is not enough. Personalization without context, relevance, value to the customer and permission is just creepy and/or obnoxious.  We recognized a new kind of partnership is ...
Our resident Cognizant digital/mobile expert, Peter Rogers, asked me to recommend a digital strategies topic to share, and I suggested Beacons for this week. I confess to reading about them daily without knowing much about them, so I want to thank Peter for this article! Enjoy! Beac...
I just finished a major research paper titled, "Cutting Through Chaos in the Age of Mobile Me." Our findings reveal current mobile consumer behaviors, the challenges in creating mobile apps for them, and specific recommendations and business strategies for winning in an age of "Mobile...
Unique Consumers and Unique ProfilesSmartphones, laptops, PCs and in-store visits have made path-to-purchase journeys very complex and confusing for online retailers to recognize and support.  Consumers can search and discover products and services using a smartphone on their way ...
Our resident Cognizant mobile and digital technology guru, Peter Rogers, shares his insights into web and native app development strategies in this guest post:  Enjoy!********Peter RogersI often meet customers who want to transition web developers into mobile application developer...
I just finished a major research paper titled, "Cutting Through Chaos in the Age of Mobile Me."  Our findings reveal current mobile consumer behaviors, the challenges in creating mobile apps for them, and specific recommendations and business strategies for winning in an age of "M...
In 1854 Cholera broke out in the Soho neighborhood of London. Hundreds of people were struck down and died within days. No one at the time understood where the disease came from, how to treat it, or how it was transmitted. A local physician, Dr. John Snow spent every possible moment o...
I have given nine presentations in the past 10 days on mobile and data strategies. I have met with companies in the energy, media, insurance and banking industries. I have brainstormed and discussed these laws for winning with data, speed and mobility, and they have held up. In the age...
I have given nine presentations in the past 10 days on mobile and data strategies.  I have met with companies in the energy, media, insurance and banking industries.  I have brainstormed and discussed these laws for winning with data, speed and mobility, and they have held up...
We have all grown accustomed to using personal consumer apps that know and understand us (think airline apps), our preferences and provide contextually relevant content. Today, we expect the same from all of our apps both consumer and enterprise. Ninety percent of mobile users highly ...